Between streamlined communications, connected channels, scalability, and more, the benefits of UCaaS are endless.
Cloud communications have come a long way in recent years, and there are far more benefits of UCaaS than just internet-based phone service (VoIP). UCaaS integrates all of a company's communications applications like voice, messaging, video, conferencing, contact centers, and chat, and services them into a single communications platform. Employees can access the platform from anywhere, using any internet-connected device.
In fact, VoIP isn't even a strict requirement for UCaaS. Companies that aren't ready to give up their landlines can use session initiation protocol (SIP) trunking, a cost-effective technology that lets businesses connect legacy phone systems to UCaaS platforms.
No matter what capabilities a business chooses to glean from UCaaS, it will always gain these four main benefits:
1. Real-Time Connections
It's an age-old business conundrum: The better a team collaborates and innovates, the more the company grows. But the larger the company grows, the harder it is to collaborate and innovate. Suddenly, it's impossible to get everyone in the same room, much less on the same page.
Geographically dispersed teams, siloed departments, human latency, and employees now working from home more often than not create communication gaps that slow employees down and can lead to misunderstandings and mistakes. UCaaS makes it easier for employees across teams, departments, and locations to connect, using whatever channel is most appropriate for the conversation.
For example, say one employee has a quick but urgent question for a colleague at another location. She calls his desk, but he's on the phone. She could send an email, but who knows when he'll check his inbox. Instead, she sends an instant message and gets an instant response. If she had a complicated question — the kind of question that could lead to endless emails and possible misunderstandings — she could initiate a video call and have a good old-fashioned face-to-face conversation — even if they're 1,000 miles apart.
Because your internal communications channels are streamlined into one platform, employees only need one account to use them all.
2. Seamless Access to Information
Your team spends a lot of time searching for information — contact details, customer data, and all the other information they need to do their jobs. When these details are spread across multiple databases or buried in email threads, employees can't be sure the information they find is the most current — if they can find the information at all.
Cloud solutions like CRMs and file-sharing applications help eliminate problems like document control and customer data collection. These solutions can also integrate with UCaaS for an even greater productivity boost.
For example, with CRM integration, employees can click-to-dial directly from CRM and automatically log calls. They can also view customer information from CRM inside the UCaaS platform and receive automated screen pops identifying incoming callers. UCaaS can also be integrated with collaboration solutions like Microsoft Teams, G Suite and Office 365, productivity apps like Slack, and many industry-specific applications.